Refund Policy

At Petzo, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
📦 Returns
We accept returns under the following conditions:
The item must be unused and in its original packaging
The return request must be made within 7 days of receiving the product
Proof of purchase (order number or receipt) is required
Certain items such as used products, damaged items due to misuse, or clearance items may not be eligible for return.
💰 Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
Approved refunds will be processed within 7–10 business days
The refund will be issued to your original payment method
Shipping charges are non-refundable
🚚 Return Shipping
Customers are responsible for return shipping costs unless the product is damaged or incorrect
We recommend using a trackable shipping service for returns
❌ Damaged or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos or videos of the product.
📧 Contact Us
For any refund or return-related questions, please contact us at:
📧 petzoonline11@gmail.com
🐾 Final Note
Petzo reserves the right to update or modify this Refund Policy at any time without prior notice.
Thank you for shopping with Petzo — where your trust matters 💚